Services and products
One of the business models undergoing sharp growth in ILUNION are those services and products geared towards private individuals. We at ILUNION have created new business principles based on our social returns which we have begun to introduce to market segments aimed at the private individual. Historically this had been the case at our physiotherapy clinics, where we offer therapies tailored to meet the specific needs of our customers, but which is now being transferred to new initiatives such as our catering services and our new online retailing facet.
Indeed, our brand has also been receiving exposure to private individuals for over 27 years now through our hotel chain, which is where the end customer first began to come into direct contact with our brand.
Our retirement homes and day centres are other areas in which we have an opportunity to form direct relationships with the people cared for there and their family members. ILUNION telecare and home help services represent a further opportunity for us to showcase a business model based on trust and security, highlighting the fact that over and above our existence as a big group, we are people who look after people.
Something similar is happening with respect to the sale of our assistive devices. All types of technical assistance and advice is to be had at our orthopaedic retail outlets, whether at the shops themselves or online, to help turn a difficulty into an opportunity for self-improvement.
Our insurance brokerage services have afforded us an opportunity to enter an extremely competitive sector in which service quality and personalised attention are essential factors in making a difference.
With respect to all of these services, we at ILUNION are well aware of the importance of people and their value for our group as customers.
With respect to all of these services, we at ILUNION are well aware of the importance of people and their value for our group as customersn.