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Retail

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The retail sector has undergone a series of changes in recent years that have transformed how businesses relate to their customers. Owing to the incorporation of technology as a further purchasing channel, this sector has been made take a series of measures to optimise customer experience in virtual environments. This situation has seen a lot of companies having to enhance their logistics services to adapt them to the new market conditions in record time. ILUNION has stepped up to these challenges by offering a wide range of support services that have made it possible for clients to reinforce their facilities, thus enabling them to offer a better end consumer purchasing experience. Accordingly, we have made an entire range of services available to this sector, from cleaning, security to outsourcing that has made it possible for us to create a value environment focused on optimising and improving our clients' processes.

As a result of our extensive retail sector experience, we have built up business relationships with all types of clients, from large scale distribution to retailing, in areas such as food, fashion and the car industry. We take into account both wholesalers and retailers when designing our services, attending to their common needs in accordance with the massiveness or diversity of their products or customers, which encompass large distribution enterprises, the world of fashion, shopping centres, chain stores, purchasing bodies, e-commerce and m-commerce. Our marketing and communication consultancy services enable us to continue developing new formulas to get closer to an increasingly more disperse client and one in much less contact with physical distribution outlets.

As part of this mobile revolution process applied to the retail sector, our contact centre services reveal themselves as an ideal solution to cover the entire “consumer's journey”. Accordingly, our process outsourcing services for companies enables us to optimise the document flow generated by any transaction and to incorporate it onto client databases.

Furthermore, the growing concern in the retail sector with respect to the accessibility of their facilities and their purchasing process in general, has led us to focus our services on improving infrastructure accessibility in both physical and technological environments.

We at ILUNION provide an extensive portfolio of business solutions and products that are tailored to meet sector needs and characterised by ongoing innovation and the active search for new formulas to retail and market products. Moreover, our unique management model simplifies the liaising of our clients with our various divisions, while at the same time structuring the procedures to be carried out by the different liaison people. Moreover, our unique management model simplifies the liaising of our clients with our various divisions, while at the same time structuring the procedures to be carried out by the different liaison people.

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